INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Which countries do you ship to?

Oman, UAE, KSA, Qatar, Kuwait, Bahrain, USA, Europe, UK, Asia, Africa & Australia.

Which service do you use for shipping the products?

We use Aramex & Asyad as our local and international shipping partners.

Which payment types are available?

We accept Visa / MasterCard & Cash On Delivery (In Oman) 

What are your delivery terms?

Free delivery within Oman for all orders over OMR 45

Free delivery & Shipping for our GCC customers for orders over OMR 100

How can I return/refund my order?

Enjoy shopping through Shoe Palace with our clear policy to return and refund the products.

Return within 2 days

You have 2 days for damaged products to submit a return request after receiving the product.

Easy to return the product and recover its value

There are no fees to return any product

A full refund of product value 100%

You will be refunded 100% of the product value plus shipping fees paid if the product is damaged, defective, or does not meet specifications.

Guarantee of original product

We are committed to providing 100% original products to our customers

Return the product

Return the product to the original packaging, including all the labels.

Product Refund

We will check the product you have returned and then complete the refund process through an e-voucher or bank transfer.

 

Do you have any vacancies?

Shoe Palace is continuously on the lookout for new talent to help us grow our team and collective expertise.

 

Please send your C.V to careers@shoepalace.om

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Our Locations

    Shoe Palace, Garden Mall, Salalah, Oman

    Visit Location

    Shoe Palace, Safeer Mall, Suhar, Oman

    Shoe Palace, City Center, Suhar, Oman

    Shoe Palace, Sabco Center, Muscat, Oman

    Shoe Palace, Al Araimi Boulevard, Muscat, Oman

    Shoe Palace, Al Hail Branch, Oman

    Shoe Palace, Boulevard Boutique Mall, Shatti, Oman

    Shoe Palace, Markaz Al Bahja, Muscat, Oman