FAQ

How can I track my order?
Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with the postal code of your shipping address, will be all you need to track your order. You can track your order by calling +968 24562571, or Website Live Chat.


How can I change/cancel my order?
once an order has been shipped, it cannot be changed or cancelled. If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier.


How long will it take to receive my order?
All orders are shipped within 3 business days of placing an order. The date you receive your order will depend on the shipping method you select.

The following shipping methods are currently available:

Shipping method   Delivery time from date shipped
Standard   3 business days




Can I place an international order?
Yes, you can place International Orders you have to pay delivery charges and custome duty.


How can I return/exchange my order?
If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier. 



Is it safe to shop online at shoepalace.om? 
shoepalace.om is proud to offer our customers a fully secure shopping environment. shoepalace.om is a "Verisign Secured" site, meaning that all credit card and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.

shoepalace.om is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.


What payment methods do you accept?
We accept the following payment methods:

     Visa
     MasterCard
     American Express
     Discover
     Paypal




IIMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.

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