Delivery Policy



You order should be delivered within 2-3 working days once it has been dispatched. Providing you have supplied us with an email address and mobile number, you will be able to receive alerts from the courier regarding the delivery of your parcel.

A signature is required upon delivery, and most deliveries will be attempted twice, unless there is an address problem. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.

You will be able to track your missed delivery by logging on to  shoepalace.om and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.

During busy periods deliveries may take longer. If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer Services Team, or email us at goldenm@omantel.net.om.

From time to time we may offer special postage promotions and free delivery which will be available online and via our call centre. These offers are for the Middle East Country only, and exclude in their entirety the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Isles and the Isle of Scilly. All International/European orders and higher postage delivery areas are also excluded. The postage promotions offered are for standard delivery, and may be available on a differing minimum spend value via our website and our call centre. Postage promotions and in particular free postage offers are not applicable during sale periods and will be removed from the website and call centre automatically without notice.

FREE DELIVERY IN OMAN OUTSIDE THE COUNTRY CHARGES APPLIED *

Timed delivery options are available on orders placed before 5pm Monday to Thursday. Orders placed on Friday before the 5pm deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.

Timed deliveries are only available to certain areas within the Middle East, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made Saturday to Thursday (excluding bank holidays), unless the Saturday or Sunday delivery option has been selected. Both Saturday and Sunday deliveries are not available to all postcode areas within the Middle East.


Cash on Delivery

Cash on Delivery eligible for across Muscat region only

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